Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel, they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame.
The following procedure explains how we deal with complaints, our commitments to you and what redress you have if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service, then we would like to hear from you.
Please follow the download link below for the full breakdown of process
COMPLAINTS PROCESS (pdf)
DownloadObtain Business Finance Ltd (FRN No: 1020152) is an asset finance brokerage and not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent finance advisors and so are unable to provide you with independent finance advice. Obtain Business Finance Ltd may receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them. Obtain Business Finance Ltd aims to provide our customers with the highest standards of service. If our service fails to meet your requirements, we will endeavour to find a resolution.
Obtain Business Finance Ltd aims to provide our customers with the highest standards of service. If our service fails to meet your requirements and you would like to report a complaint, please click on the link below to see our complaints procedure:
https://alphaassetfinance.com/complaints-process/
Obtain Business Finance Ltd (FRN No: 1020152) are an appointed representative of Alpha Asset Finance Ltd who are authorised and regulated by the Financial Conduct Authority (FRN No : 804584). We are a credit broker and not a lender and work with a panel of lenders from whom we will typically be paid a commission for effecting the introduction. The amount we receive could vary by lender and may be a higher amount in relation to certain products compared with other products available. The payment received may also be higher dependent on the interest rate you are charged and this can also be affected by the term and product you receive. Typically commission received is a fixed fee or a percentage of the amount you borrow. We will not charge you a fee for our services. Registered address 3 West Street, Leighton Buzzard, LU7 1DA. NACFB Membership number: M/0015/20. ICO number ZA446835.